Last updated: 31/10/2025
This Privacy Policy explains how The Fringe And The Fold Limited (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, make a booking, purchase merchandise, or adopt one of our Highland cows. We are committed to protecting your privacy and handling your data lawfully and transparently in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
The Fringe And The Fold Limited
Company number 16591872
Cumbria, United Kingdom
Email: hello@thefringeandthefold.co.uk
2. What Information We Collect
- Contact information: your name, email address, phone number, and postal address;
- Booking and payment details: experience dates, order history, billing details (processed securely via our payment provider);
- Adoption information: details of the cow you adopt and renewal preferences;
- Marketing preferences: whether you have opted in to receive news or offers;
- Technical data: IP address, browser type, and cookie data collected through our website.
3. How We Use Your Information
- To process bookings, adoptions, purchases, and payments;
- To send booking confirmations, adoption packs, and service-related updates;
- To send reminder emails for adoption renewals and optional marketing updates (only if you consent);
- To improve our website and customer experience;
- To comply with legal and accounting obligations.
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
- Contract: when it is necessary to fulfil your booking, order, or adoption;
- Consent: when you subscribe to our mailing list or marketing communications;
- Legal obligation: to comply with tax or accounting requirements;
- Legitimate interest: to manage and improve our business and communicate essential service information.
5. How We Store and Protect Your Data
Your information is stored securely on password-protected systems within the UK or EU. Payment details are processed through trusted third-party payment gateways (such as Stripe or PayPal) and are never stored by us directly. We use SSL encryption on our website and limit access to authorised personnel only.
To help protect our website and users from spam and abuse, we use Google reCAPTCHA as part of our site’s security measures. The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
6. Sharing Your Information
We only share personal data with third parties where necessary to provide our services—for example:
- Payment processors to handle secure transactions;
- Delivery and postal services to send merchandise or adoption packs;
- Email and website hosting providers who support our business operations.
We never sell your personal data. All partners are required to comply with UK data-protection standards.
7. Cookies
Our website uses cookies to enhance functionality and analyse traffic. You can manage or disable cookies in your browser settings.
8. Marketing Communications
You will only receive marketing emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
9. Your Rights
Under the UK GDPR you have the right to:
- Access a copy of the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your data where no longer necessary;
- Withdraw consent to marketing communications at any time;
- Request restriction or object to certain types of processing;
- Data portability – to receive your data in a structured, commonly used format.
To exercise any of these rights, please contact us at hello@thefringeandthefold.co.uk.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting obligations.
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The date of the latest revision will always be shown at the top of the page.
13. Contact
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
hello@thefringeandthefold.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk