This Shipping Information page explains how physical products purchased from The Fringe And The Fold Limited are produced, dispatched and delivered.
Highland cow adoption packs are supplied digitally and do not require postal delivery.
This page should be read alongside our Terms and Conditions and Refund Policy.
1. Shipping availability
We deliver physical products to the United Kingdom and selected international destinations.
Delivery availability depends on:
- the product ordered;
- its size, frame or mounting option;
- the destination country;
- the available fulfilment location; and
- carrier and customs restrictions.
The delivery options available for an order will be shown during checkout after the delivery address has been entered.
If no shipping method is offered, the selected product or variation is not currently available for delivery to that destination.
2. Shipping charges
Shipping charges are calculated according to the products in the basket and the delivery destination. The applicable charge will be shown before the order is placed.
Different shipping charges may apply to unframed prints, framed prints and other product types because of differences in size, weight, packaging and fulfilment requirements.
Where an order contains products with different shipping requirements, the checkout charge may reflect more than one parcel or fulfilment method.
3. Highland Hero free shipping
Customers with an active Highland Hero membership receive free standard shipping on eligible products and destinations where this benefit is available.
The free-shipping option will appear during checkout when:
- the customer is logged into the account holding the eligible membership;
- the membership is active;
- the delivery destination is supported; and
- the products in the basket qualify for the benefit.
Paid delivery options may remain visible alongside the free-shipping option. The customer should select the free option before placing the order.
Free shipping does not make an otherwise unavailable product or destination eligible for delivery.
4. Print-on-demand fulfilment
Some fine-art prints, greeting cards and other products are manufactured after an order is placed by a specialist print or fulfilment partner.
These products require production time before they are dispatched. Production time is separate from the carrier’s delivery time.
Depending on the product and delivery address, an order may be produced in the United Kingdom or by another suitable fulfilment facility closer to the customer.
We remain responsible for the customer’s order even where production or delivery is carried out by a fulfilment partner.
5. Production and dispatch
Production times vary according to the product, size, framing option, order volume and fulfilment location.
Most products are produced and dispatched within approximately 1–4 working days. Framed, mounted, personalised or more complex products may take longer.
During busy periods, including the run-up to Christmas, production and dispatch may take longer than usual.
6. Estimated delivery times
The following estimates include production and delivery time and begin from the working day after an order is placed:
- United Kingdom: approximately 3–7 working days;
- Europe: approximately 5–10 working days;
- United States and Canada: approximately 5–10 working days;
- Australia and New Zealand: approximately 6–12 working days; and
- other supported international destinations: approximately 7–15 working days.
These delivery times are estimates rather than guaranteed delivery dates. Production or delivery may occasionally take longer than the ranges shown above.
Delivery may take longer because of:
- carrier disruption;
- severe weather;
- remote delivery locations;
- customs clearance or import checks;
- public holidays;
- industrial action; or
- other circumstances outside our reasonable control.
7. Separate parcels
Products within the same order may be produced at different locations or require different packaging.
An order may therefore arrive in more than one parcel and on different days.
Receiving one part of an order does not necessarily mean that the remaining products have been lost or omitted.
8. Product and destination restrictions
Not every product or variation can be delivered to every destination.
Restrictions may depend on:
- the type of product;
- its size, weight or packaging requirements;
- whether it is framed, mounted or otherwise customised;
- the available fulfilment location; and
- the destination country.
Some products may be available only in selected countries, while certain larger, heavier or more fragile variations may be unavailable for international delivery.
For example, some larger framed print options are unavailable for delivery to Australia and New Zealand, and some framed products are unavailable for delivery to Canada.
Where a selected product or variation cannot be delivered to the entered address, checkout will prevent the order from being completed with that item. Another size, format or alternative product may still be available.
9. International customs and import charges
International orders may be subject to import VAT, customs duties, clearance charges or carrier handling fees imposed by the destination country.
Unless checkout expressly states that these charges are included, they are the responsibility of the recipient and are not included in the product price or shipping charge paid to us.
We do not control these charges and cannot guarantee the amount that may be payable.
A recipient’s refusal to pay customs or import charges may result in the parcel being delayed, abandoned or returned. Reasonable costs incurred as a result may be deducted from any refund where permitted by law.
10. Delivery addresses
Please check the delivery name, address and postcode carefully before placing an order.
Customers are responsible for providing complete and accurate delivery information.
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after production or dispatch has begun.
Where an order is returned because the supplied address was incomplete or incorrect, we may ask the customer to pay the cost of redelivery and may deduct reasonable costs from any refund where permitted by law.
11. Unclaimed and refused parcels
Customers are responsible for following any carrier instructions relating to attempted delivery, collection or redelivery.
If a parcel is not collected, is refused without a valid legal reason or is returned because delivery could not be completed, we may charge the reasonable cost of sending it again.
Any refund relating to an unclaimed or refused parcel may be reduced by reasonable delivery and return costs where permitted by law.
This does not apply where the failure was caused by us, the fulfilment partner or the carrier.
12. Tracking
Orders are sent using standard delivery.
Standard shipping may be tracked or untracked depending on the product, fulfilment location and delivery destination.
Where tracking is available, the tracking details will be provided after dispatch by us, the fulfilment partner or the carrier.
The absence of tracking information does not necessarily mean that an order has not been dispatched.
13. Delayed or missing orders
Please contact us if an order has not arrived within the estimated delivery period.
Email hello@thefringeandthefold.co.uk and include:
- your name;
- your order number;
- the delivery address; and
- details of the product that has not arrived.
We may need to allow the carrier’s required delivery period to pass before a parcel can be treated as lost.
Where an order is confirmed lost, or is not delivered within the period required by law, we will provide an appropriate replacement or refund.
14. Damaged deliveries
Please inspect products as soon as reasonably possible after delivery.
If a product arrives damaged, contact us promptly and provide the order number and photographs of:
- the damaged product;
- the outer packaging;
- the shipping label; and
- any visible damage to the parcel.
This information helps us investigate the issue with the fulfilment partner or carrier. Requesting photographs does not reduce your statutory rights.
Further information about replacements, returns and refunds is available in our Refund Policy.
15. Contact us
For questions about shipping or an existing delivery, contact:
The Fringe And The Fold Limited
58 Pennyhill Park
Penrith
United Kingdom
CA11 9JW